Your questions answered


Quality

What Canvas do you use?

Our artists use traditional canvas which is coated with gesso (a covering that helps the oil paints bind to the canvas).

What types of frames do you use?

Our canvas frames are handmade from kiln dried fir, each individually crafted to your canvas specifications. Our stretcher frames are 1.5" (4cm) deep.

Image and Service

Can I request changes to the image from the beginning?

Absolutely. There is a notes section during the ordering process where you can specify any changes you would like. We can easily remove / change items in the background but please note that we can't add in parts of people/animals that are not visible on the photo. For example if a handbag is covering someones hand and you would like the handbag removed (so just the hand is visible) we would be unable to do this as we do not have any reference in the photo to get the hand painted correctly.

What type of style of painting will be carried out on the photo?

All of our paintings are completed in a realistic style.

Is there additional costs for touch ups?

Just as long as the alterations are not significant then there will often be no extra charge.

Payment

What payment types do you accept?

We accept all major credit cards Visa, Visa Debit, Visa Electron, MasterCard and American Express.
You can also send payment to us from your Paypal account.

Is the deposit refundable if I decide not to proceed with the order?

When you order you pay 20% of the total painting price as a deposit. We understand that purchasing art can be daunting when you have not seen the final painting so once the painting is complete (about 4-5 weeks after your order) we will send you some photos of it. You can then request alterations and we will continue to update the painting until it is perfect for you. Once you are 100% happy you pay the remaining 80% balance and we send you your painting. Completing a painting takes a significant amount of time and as such we do not refund the deposit payment, we do though guarantee to work with you for as long as it takes to get the painting right so we hope that this would never be a problem.

Delivery

Where do you deliver to?

We deliver paintings to the UK and Ireland. Due to the delicate nature of our paintings we unfortunately do not deliver to any other locations.

How long from posting till I receive my canvas?

We send all our paintings by 24 hour courier so that they reach you quickly and safely. Please note that if it is an address in Ireland, Highlands or UK Islands then delivery can take an extra 1-2 days.

What time will my canvas arrive?

Courier firms do not specify delivery times and your canvas could be delivered at any time between 9am and 5:30pm . In our experience though the majority of deliveries occur before 2pm. Please note that deliveries will only occur on weekdays (Mon-Fri)

How do I know when my canvas has been sent to me?

As standard we will post your painting within 4-5 weeks of receiving an order. You will receive an email from us when your painting has been dispatched with tracking details.

Does someone have to be in at the delivery address?

As your painting will arrive by courier we do require that someone is there to sign for the parcel so sometimes it may be useful to give us your work address or a friends address if you are not likely to be about during the day.

If you are not in the courier will attempt delivery again the following day. After this attempt the canvases are returned to us and we will charge an additional postage fee to resend the canvas back to you.

How much does delivery cost?

Our standard postage price is 14.99 per order. This is for overnight, fully insured, next working day postage.

How are the canvases packed?

All our paintings are first wrapped in bubble wrap and then packaged within a double strength cardboard box.

Do you deliver on the weekend?

As standard we send items for delivery Monday-Friday.You are able to upgrade to a Saturday delivery at extra cost. Please contact us for a quote.

Can I pick up my painting from your office?

You can pick up the painting from our offices. Just let us know when ordering and we will deduct the postage price from your final payment.

You will receive an email from us when the canvas is ready for collection.

Office Address
Paintings From Photos
Unit 7
Camberley Business Centre
Camberley
Surrey
GU15 3DP